Delete your data

Zheen Portal · Zheen Private Hospital, Erbil · Last updated 31 October 2026

This page explains how to remove what you sent the hospital through Facebook, Messenger, Instagram or TikTok.

How to ask

1. Email zheenportal@gmail.com, or send the same page or account a message saying you want your data removed.
2. Tell us which platform you used and the name on your account, so staff can find the conversation.

What happens next

A department head removes the words you wrote, your name, your platform identifier and any attachment links from the portal, and we confirm by the same route you used. We aim to finish within 30 days. A note stays that a conversation was removed, without its content.

What we cannot remove

If a conversation was linked to your patient file, it is part of your medical record and stays with it, because the law and patient safety require a complete record. You can ask to see or correct your record at any time. Encrypted backups are not edited; removed content leaves them as old backups expire.

This does not remove anything from the platforms themselves. To delete a message there, use the settings of Facebook, Instagram or TikTok.